Refund & Return Policy

Returns and exchanges

Due to the nature of books, we do not accept returns or exchanges unless the product you receive is damaged, defective or incorrect.

Damaged, wrong or missing items

Please contact us within 24 hours of delivery at qalamandnoor@gmail.com or on WhatsApp at +91 80151 75625, with your order number and clear photos of the item and its packaging.

Once we have reviewed your request, you can choose either a free replacement or a refund of the amount paid for that item.

Claims made after 24 hours of delivery may not be accepted.

Cancellations

You can cancel an order before it has been dispatched by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled.

How refunds are paid

Approved refunds are paid to your original payment method through Shopify / Razorpay within 7–10 working days of approval. Your bank or payment provider may take a little longer to show the amount in your account.

Shipping charges are refunded only when the whole order is refunded because of our error.

Orders that cannot be delivered

If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to receive it after repeated attempts, we will contact you. We can re-ship the order once you pay the additional shipping charge, or refund the product amount excluding shipping charges.

Contact and grievances

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

Haseeba Ashraf
Qalam and Noor Publications, Plot No. 30, Royal Compound, Noor Apartments, 2nd Floor, Semmozhi Street, Sholinganallur, Kancheepuram – 600 119, Tamil Nadu
Email: qalamandnoor@gmail.com · Phone: +91 80151 75625

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.